About this policy
This Cookie Policy is for the Repair Expert Solution website. Repair Expert Solution is an independent doorstep home-appliance repair service in Mumbai, Thane, Navi Mumbai and Mira-Bhayandar. It is a GST-registered business (GSTIN: 27DUDPR9557K2ZP).
Please read this page together with our Privacy Policy. The Privacy Policy explains how we use the details you share with us when you book a repair.
What cookies are
Cookies are small text files that a website can save in your browser to remember things about you or your visit.
Cookies set by our own website
Our website is a simple website. Its own code sets no cookies for visitors and saves nothing else in your browser, such as local storage. It has no visitor logins, user accounts or online payments.
The only cookie our own website sets is a strictly necessary login cookie on our private staff admin page. It is used only by our staff to manage the website, and is never set for visitors.
Google Analytics and Google Ads
We may use Google Analytics and Google Ads (including Google Ads conversion tracking and remarketing) on our website. When these tools are switched on, Google sets cookies and uses similar technologies in your browser to:
- count visits and see which pages people use, so we can improve the website
- measure which of our ads lead to a call, a WhatsApp message or a booking
- show our ads to people who have visited our website before, on Google Search and other websites and apps (remarketing)
To do this, Google may collect your IP address, device and browser details, the pages you visit, how you reached our website, and actions such as tapping a call or WhatsApp button. Google processes this information under its own privacy policy. We do not receive your name or phone number through these tools, and we do not sell your data.
You can control how Google uses this information:
- Turn off personalised ads from Google: adssettings.google.com
- Opt out of Google Analytics in your browser: tools.google.com/dlpage/gaoptout
- How Google uses data from sites that use its services: policies.google.com/technologies/partner-sites
The booking form
When you fill in the booking form, your details are not sent to our website or saved on any website server. The form only opens WhatsApp on your own phone with a ready message to our WhatsApp number. You decide whether to send it.
Once you send the message, we use your details only to schedule and complete your repair. We do not sell your data.
Google Fonts and our web host
Our website loads its text fonts from Google Fonts, a service run by Google. When your browser loads these fonts, it connects to Google's servers. As part of this normal process, Google receives your IP address and basic details about your browser and device. We do not control how Google uses this information. To learn more, please read Google's Privacy Policy.
Our website may be hosted by a third-party web hosting company, which runs the servers that send our pages to your browser. Like most web hosts, it may keep basic technical logs, such as your IP address.
WhatsApp and phone links
Our website has buttons to call us or message us on WhatsApp. When you tap a WhatsApp button, you leave our website and go to WhatsApp. When you tap a call button, your phone's dialer opens.
WhatsApp has its own privacy and cookie policies, and your mobile network has its own privacy policy. Please read them to understand how they handle your information.
How to control cookies
You can control cookies, including the Google cookies described above. Most browsers, such as Chrome, Safari, Firefox and Edge, let you:
- see which cookies are saved
- delete some or all cookies
- block cookies from all or some websites
- use a private or incognito mode
Changes and contact
If we add or change any cookies, analytics or advertising tools on our website, we will update this page to explain what is used and why. Please check this page from time to time to see the latest version.
If you have any question about this Cookie Policy, call or WhatsApp us on the number shown on this website, or visit our office at Shop No. 07, B Wing, Amaan Complex, Mumbai Pune Road, Near Khan Compound, Mumbra, Thane, Maharashtra 400612.